If tracking information shows item lost, refund the buyerĮBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. A seller’s next move will depend on the most recent status shown on the item tracking information. When a buyer opens an ‘item not received’ request, the first thing a seller should do is check the tracking information. Not only is this helpful for the buyer, it usually reduces anxious messages to the seller concerning the location of the item. It is good practice for eBay sellers to upload an item’s tracking information as soon as possible.
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This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future.
Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller.īuyers have up to 30 days after the estimated delivery date of an item to report it missing (). While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not.
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